FAQ
General questions about Albert, including where to find Albert's terms of service and integration information.
What do I do if I have two Albert accounts?Learn how to transfer data, change emails, and remove unnecessary or old Albert accounts.
How do I reactivate my account?If you have deactivated your Albert account, follow these steps to reactivate.
How do I change my username or password?Learn to how to edit your Albert.io username and/or password.
How do I change my account information?Learn how to change your name, username, email address, and account type on your Albert account.
Why are questions locked?Learn if you have access to Albert questions.
How to use Spanish translations as a studentLearn how to switch between English and Spanish on assignments, what is translated, and how to get help if you don’t see translations.
How can I have Albert content read aloud?Learn how to enable text-to-speech and translation for you and your students.
How can I have Albert content translated?Learn how to enable translation for you and your students.
How can my students with dyslexia better utilize Albert?The "OpenDyslexic for Chrome" extension will help all your students engage with Albert.
How do I navigate questions with an audio supplement?Learn how to pause, adjust playback speed, and more with our audio supplement questions.
How do I navigate questions with an image?Learn how to zoom, hide, and view full-screen images when working with image-supported questions.
What is the Resource Hub?Learn all about Albert's hub for classroom strategies, admin implementation support, and more!
How do I view question solutions?Learn what information can be found in the explanation below each question.
I found a mistake in one of your questions - What do I do?Report an error and leave feedback on an Albert question.
What is Independent Practice?Learn how to open subjects to allow students to independently self-study questions and view answers.
How is Albert compliant with COPPA?Learn about Albert's student data security policies.
What do I get when I purchase a subject upgrade?Learn about our student subscription options.
How can I be an author for Albert?Learn how you can join the Albert team and help write our content!
Can I print Albert content?Learn our policy on downloading and printing or creating a PDF of questions.
How do I configure a ClassLink SSO integration?Learn how to set up ClassLink SSO for a seamless integration.
How do I sign up for Albert using ClassLink?Learn how to create an Albert account using ClassLink
Do you integrate with any LMS systems?Learn how to integrate your Albert classes with Brightspace (D2L), Canvas, Classlink, Clever, Google Classroom, or Schoology.
I am not receiving emails from Albert. What domains do I need to add to our allow-list to use Albert?Learn which domains to add to your school's email allow-list.