If you deactivate your account on Albert, you will no longer be able to access your classes or sign up for another account with the same email or username.

Steps to take to reactivate your account:

  1. Email hello@albert.io or reach out to us via the chat box in the bottom right corner of Albert.io

  2. Let us know that you would like to activate your account and share the username or email associated with the account

  3. Only our support team at Albert can manually activate your account, so following steps 1 and 2 will be the quickest way to get back to practicing on Albert!

You can copy and paste the pre-drafted message below to send directly to our success team:


I accidentally deactivated my student account. Can you please reactivate it?




We appreciate your patience as we respond to your request.

Please note: This article is to help students and teachers reactivate their accounts for Albert.io, an education company focused on supporting teachers and students with rigorous practice opportunities.

If you are looking for Albert.com, a banking application, this is not that website. To connect with Albert.com, please contact:
- Text: 63937
- Email: support@albert.com
- Twitter: @meetalbert

Did this answer your question?