If you are not receiving an email confirmation or a class invitation, it is likely because your school firewall is blocking our e-mails. Please contact your IT department to add us to your school's allow-list to ensure e-mail deliverability. You will need to add the following domains to your allow-list:
Required for Site Access:
*.albert.io
Strongly Encouraged Third-Party Integrations:
*.googleapis.com
*.intercom.io
*.clever.com
*.docsend.com
*.customer.io
We also suggest adding all emails coming from the @albert.io domain to your school's allow-list.
If you have issues, we also suggest adding the following your allow-list:
*.sendgrid.com
You can also use this capability checking page to confirm that your school network meets the requirements for full Albert functionality.
If you're looking to change your account details or password, you can learn more about that here.