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What should I do if I am pending admin approval?
What should I do if I am pending admin approval?

Learn how to request access from an admin in order to gain access to your school’s Albert license.

Nate Rodriguez avatar
Written by Nate Rodriguez
Updated over a week ago

If you create an Albert account but have not been sent an emailed invite to your school’s license by an admin, your admin will need to approve your account manually. Without approval, you cannot access your school’s license.

Once you create your account, you will receive a pop-up notification letting you know that you are pending on your school’s license. Additionally, on the Subjects tab, you will be alerted that you have to Upgrade Subjects.

You can also check to see if you are pending approval by navigating to your My Account page by following these steps:

  1. Click on your username in the top right-hand corner

  2. Click My Account

  3. Click the License & Subscriptions tab

  4. If you are pending, you will see the following message:

If you are pending approval on your school’s license, you can copy and paste the pre-drafted email below to send directly to your admin in order to request access:


Before I can start using Albert, I need administrator approval. You can approve or reject teachers in the ‘Manage Staff’ tab on the admin dashboard. Would you be able to approve my account today?

If you have any questions about managing the admin dashboard, here’s a help article that will show you how to approve me.

Thank you,


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