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What should I do if I am pending admin approval?

Learn how to request access from an admin to gain full access to your school’s Albert license.

Written by Nate Rodriguez

If you created an Albert account but have not received an email invitation to your school’s license from an admin, your admin will need to grant you full access manually. Without full access, you cannot access Albert's premium Question Banks, only Adaptive practice.

Once you create your account, you will receive a pop-up notification letting you know that you are pending on your school’s license. Additionally, in the Library tab, you will be alerted that you have to Upgrade Subjects.

You can also check to see if you are pending approval by navigating to your My Account page by following these steps:

  1. Click on your username in the top right-hand corner

  2. Click My Account

  3. Click the License & Subscriptions tab

  4. If you are pending, you will see the following message:

If you are pending approval on your school’s license, you can copy and paste the pre-drafted email below to send directly to your admin in order to request access:

Hi [ADMIN NAME]!

Before I can start using Albert, I need administrator approval. You can provide me either full license or free license access in the ‘Manage Staff’ tab on the admin dashboard. Would you be able to approve my account today?

If you have any questions about managing the admin dashboard, here’s a help article that will show you how to approve me.

Thank you,

[FIRST NAME]

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